Terms of Use

Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you") and LedgerDesk ("LedgerDesk," "we," "us"), a company incorporated under the Companies Act 2013, with its registered office in New Delhi, India.

By registering an account, clicking "I agree," or using any part of the LedgerDesk platform (the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

Eligibility

To use LedgerDesk you must:

• Be at least 18 years of age.
• Be a resident or registered entity in the Republic of India, or use the Service to manage businesses operating in India.
• Have the legal capacity to enter into binding contracts under Indian law.
• Not be barred from receiving services under applicable Indian laws or regulations.

LedgerDesk is designed for professional accounting and business use. Personal or household use is permitted but the Service is optimised for businesses, traders, and professionals.

Account & Company Management

Each user registers with a unique email address and password. You are responsible for:

• Maintaining the confidentiality of your login credentials. Do not share your password with anyone.
• All activities that occur under your account, including actions taken by team members you invite.
• Immediately notifying us at support@LedgerDesk.in if you suspect unauthorised access.
• Ensuring that company information (GSTIN, PAN, address) entered in the platform is accurate and kept up to date.

You may create multiple companies under one account. Each company's data is isolated — users can only access companies they have been explicitly granted access to. You may add team members and assign roles (Admin, Accountant, Viewer). You are responsible for managing these permissions.

Subscription & Billing

LedgerDesk offers a free tier and paid subscription plans billed monthly or annually. The current plan details are available at LedgerDesk.in/pricing.

Payments are processed via Razorpay. By subscribing you authorise us to charge your chosen payment method on a recurring basis. All prices are in Indian Rupees (₹) and are inclusive of applicable GST.

• Cancellation: You may cancel your subscription at any time. Your access continues until the end of the current billing period. No prorated refunds are issued for partial months.
• Refunds: Refunds are issued within 7 days of the first payment only, if the Service is materially non-functional. Annual plan refunds after the first 30 days are not available.
• Failed payments: If a payment fails, we will retry for 7 days. After that, your account will be downgraded to the free tier. Data is retained for 90 days before deletion of paid-tier records.
• Price changes: We will notify you at least 30 days before any price change. Continuing to use the Service after the effective date constitutes acceptance of the new price.

Acceptable Use

You agree to use LedgerDesk only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to create fraudulent invoices, falsify financial records, or evade taxes.
• Attempt to gain unauthorised access to any other user's company data.
• Reverse-engineer, decompile, or disassemble any part of the platform.
• Use automated scripts, bots, or scrapers to extract data from the platform.
• Resell, sublicense, or white-label the Service without a written reseller agreement with us.
• Upload or transmit viruses, malware, or any code designed to interfere with the Service.
• Use the Service to store or process data unrelated to your business accounting (e.g. personal data of individuals not connected to your business transactions).
• Violate any applicable Indian law, including the GST Act, IT Act 2000, Companies Act 2013, or Foreign Exchange Management Act.

We reserve the right to suspend or terminate accounts that violate these rules without prior notice, and to report suspected illegal activity to the relevant authorities.

Your Data

You grant LedgerDesk a limited, non-exclusive licence to store, process, and display your data solely for the purpose of providing the Service to you. This licence terminates when you close your account.

You are responsible for ensuring that any personal data of third parties (customers, vendors, employees) that you enter into LedgerDesk is collected and processed in compliance with applicable data protection laws, including the DPDPA 2023.

You may export your complete data at any time from Settings → Data Export in CSV or JSON format. Upon account closure, we will delete your data within 90 days, subject to any legal retention obligations.

Intellectual Property

All software, design, code, algorithms, trademarks, logos, and content comprising the LedgerDesk platform are the exclusive property of LedgerDesk Technologies Pvt Ltd, protected under Indian copyright law and international treaties.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the subscription period. This licence does not include the right to:

• Copy, modify, or create derivative works of the platform or any part of it.
• Use LedgerDesk's name, logo, or trademarks without our prior written consent.
• Remove or alter any copyright, trademark, or proprietary notices in the platform.

Any feedback, suggestions, or ideas you submit to us may be used by LedgerDesk to improve the Service without any obligation to compensate you.

Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by Indian law, LedgerDesk expressly disclaims all warranties, express or implied, including but not limited to:

• Fitness for a particular purpose — LedgerDesk is a general-purpose accounting tool and may not meet every specific business requirement.
• Accuracy of tax calculations — tax rates, GST rules, and compliance requirements change. You are responsible for verifying that your filings are correct with a qualified Chartered Accountant.
• Uninterrupted or error-free service — we target 99.9% uptime but do not guarantee it. Scheduled maintenance will be communicated in advance.
• LedgerDesk does not provide legal, tax, or financial advice. The platform is a tool; all accounting decisions remain your responsibility.

Limitation of Liability

To the fullest extent permitted by applicable law, LedgerDesk's total liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the amount you paid to us in the three months immediately preceding the event giving rise to the claim.

In no event shall LedgerDesk be liable for:

• Indirect, incidental, special, or consequential damages.
• Loss of profits, revenue, data, or business opportunities.
• Penalties, interest, or fines imposed by tax authorities due to incorrect data entered by you.
• Losses arising from unauthorised access to your account caused by your failure to maintain credential security.
• Force majeure events — including natural disasters, internet outages, government actions, or cyberattacks beyond our reasonable control.

Termination

By you: You may close your account at any time from Settings → Account → Delete Account. This immediately stops new data entry. Your data is retained for 90 days before permanent deletion, during which you may export it.

By us: We may suspend or terminate your account immediately if:

• You materially breach these Terms and fail to remedy the breach within 7 days of notice.
• We are required to do so by law or a court order.
• You engage in fraudulent, abusive, or illegal activity on the platform.
• Continued operation of your account poses a security risk to other users.

Upon termination for your breach, no refund will be issued for unused subscription time. We will provide you 30 days' notice before terminating your account for any other reason, during which you may export your data.

Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days. If unresolved, disputes may be referred to arbitration under the Arbitration and Conciliation Act 1996, with New Delhi as the seat of arbitration and English as the language of proceedings.

Nothing in this clause prevents either party from seeking injunctive or other equitable relief from a competent court to prevent ongoing harm.

Contact & Grievance Officer

For questions about these Terms or to raise a grievance, contact our designated Grievance Officer as required under Rule 3(11) of the IT (Intermediary Guidelines) Rules 2021: